Easy refunds
If something's wrong with your win, we make it right — fast. No forms in triplicate, no runaround.
Last updated: 1 November 2026
Won items: 14-day guarantee
If your item arrives damaged, defective, or not as described, contact us within 14 days of delivery. We'll offer a free replacement or a full refund of the amount you paid — your choice, no questions asked.
- Damaged or defective on arrival → replacement or refund
- Wrong item or not as described → replacement or refund
- Missing parts or accessories → we ship the missing pieces free
How to request a refund
Go to My Account → Orders, select the order and tap "Report an issue", or email care@vayka.in with your order ID and a photo if relevant. We respond within 4 hours and arrange a free return pickup where needed.
Unused bid packs
Changed your mind? Unused bid packs are refundable within 7 days of purchase, as long as no bids from that pack have been spent. Once you start bidding, the pack is considered used. Bonus and welcome bids hold no cash value.
Refund timeline
Approved refunds are issued to your original payment method within 5–7 business days. UPI refunds often arrive sooner. You'll get an email confirmation the moment it's processed.
Exceptions
- Digital gift cards are non-refundable once delivered, except where required by law.
- Damage caused by misuse after delivery isn't covered, but manufacturer warranty still applies.
- Bids already spent in auctions are not refundable — that's the nature of the game.