Shipping & returns
Every win ships free with tracked delivery. Here's exactly how and when your item arrives.
Last updated: 1 November 2026
Free shipping, always
Shipping is free on every auction win and every Buy It Now order — no minimum, no hidden handling fees. The price you win at is the price you pay, delivered to your door.
Delivery timelines
Orders are dispatched within 2 business days of checkout. Estimated delivery after dispatch:
| Metro cities | 3–5 business days |
| Other urban areas | 4–6 business days |
| Remote / rural areas | 5–8 business days |
| Digital gift cards | Within 24 hours by email |
Timelines are estimates and may vary during sale periods or due to courier delays. You'll always have a tracking link.
Tracking your order
Once your order ships, we email and SMS a tracking link. You can also follow it anytime from My Account → Orders. Status updates appear at each courier checkpoint.
Digital gift cards
Gift-card wins are delivered to your registered email within 24 hours of checkout, with redemption instructions. Check your spam folder if you don't see it. Gift cards cannot be exchanged for cash.
Returns
If your item arrives damaged, defective or not as described, you're covered by our 14-day Easy Refunds policy — we'll replace it or refund you, no questions asked. Manufacturer warranty applies on all products.
Delivery issues
Package marked delivered but not received? Address incorrect? Contact us within 48 hours at care@vayka.in or call 1800-123-4567 and we'll investigate with the courier right away.